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  2. Frequently Asked Questions

Frequently Asked Questions

  • Regarding meals for day-trip guests

    Since the COVID-19 outbreak, we have stopped providing lunch and snacks to day-trippers.
    Please understand that there are currently no plansContinue reading
  • Can I connect to the internet in my room?

    All rooms are equipped with WI-FI, but it may be difficult to connect depending on the location and time of day.
  • What about smoking cessation and smoking?

    The entire building is non-smoking, but smoking rooms are available separately.
    An ashtray is available on the remote deck so that you can sContinue reading
  • Can I connect to my mobile phone?

    For docomo, the entire building can be connected, but for other models, it may be difficult to connect.
  • Do you have a private bath?

    ·In the guest rooms on the 1st floor of the main building, you can reserve a semi-open-air bath building (12 square meters) that flows direcContinue reading
  • Is there a hot spring day trip hot spring?

    Use is from 9:00 to 21:00.
  • Is the meal a room meal?

    There is a restaurant available.
  • Is it possible to deal with allergies and foods that I am not good at?

    We would appreciate it if you could contact us by phone.
  • Is there a transfer?

    We will pick you up from the nearest station (Aso Station).
    Please contact us in advance as reservations are required.
  • Can children stay?

    We accept it.
  • Is it possible to make a same-day reservation?

    Basically, we ask you to make a reservation by the day before, but please feel free to contact us.
  • Can I stay alone?

    Reservations are accepted from 2 people.
  • Can I make a reservation up to some months in advance?

    It is up to 3 months in advance, but we may not be able to accept it, so please contact us by phone.
    We give priority to reservations by phoContinue reading
  • What time is check-in?

    We ask for your time from 15:00 to 18:00.
    If it is later than 18:00, please contact us in advance.
  • Can I check in earlier than 15:00?

    Please check in after 15:00 for cleaning reasons.
  • what time is checkout?

    Basically, it is until 10 o'clock, but for customers who are away (3 rooms), reverberate, and breathe, it is until 11 o'clock.
  • Is parking free?

    It can be used for free.
  • Can I use a credit card?

    It is available for use.

  • I have a bad leg.

    This facility has more slopes and stairs than other accommodation facilities.We appreciate your understanding as this may cause inconveniencContinue reading
  • Would you like to have a digging table for meals?

    We do not have a digging table, but we can prepare a table.
  • I would like to have a banquet.

    We do not accept this because we do not have a banquet hall.
  • I would like to celebrate the anniversary.

    If you contact us in advance, we can handle it.
  • Is there shampoo in the bathroom?

    Body soap, shampoo and conditioner are available.
  • Is the guest room bath flowing from the source?

    Although it is fed directly from the source, the bath in the room will be stored after check-in due to the fact that the source is boiling.
  • Do you have room service?

    Basically, we do not have it, so we have a paid drink in the refrigerator in the room.

Reserve·Contact us

Please feel free to contact us if you have any questions.


9:00 to 21:00 ※It may be difficult to connect depending on the time.※We cannot respond to anonymous notifications.